Last Updated: 21 November 2025

 

 

 

 

1.1 – “Company” means Sprayworx Autobody Repairs LTD, including its employees, agents, and authorised representatives.

1.2 – “Customer” means any individual or entity who requests or receives Services from the Company.

1.3 – “Vehicle” means any motor vehicle delivered into the possession or control of the Company for the provision of Services.

1.4 – “Services” means bodywork repairs, refinishing, structural repairs, paintwork, parts replacement, diagnostics, or any ancillary services performed by the Company.

1.5 – “Agreement” means these Terms and Conditions together with any written estimate, work order, job card, or invoice issued by the Company.

 

 

 

 

2.1 – These Terms apply to all contracts for Services between the Customer and the Company and shall prevail over any conflicting terms proposed by the Customer.

2.2 – By delivering the Vehicle to the Company, signing a job authorisation, or otherwise instructing the Company to proceed, the Customer is deemed to have accepted these Terms in full.

 

 

 

 

3.1 – All estimates are provided in good faith but are based on visible and reported damage at the time of inspection.

3.2 – If additional damage or necessary work is discovered, the Company will notify the Customer and obtain approval (verbal, electronic, or written) before proceeding.

3.3 – Estimates remain valid for 30 days unless stated otherwise.

3.4 – For the avoidance of doubt, an estimate is not a fixed quote unless expressly stated as such.

 

 

 

 

4.1 – Where the repair is conducted through an insurance claim, the Customer authorises the Company to liaise directly with the insurer as necessary.

4.2 – The Customer remains liable for any policy excess, uninsured charges, betterment adjustments, or sums declined by the insurer.

4.3 – The Company accepts no liability for insurer delays, approvals, or decisions.

4.4 – All insurance-related communication is undertaken in accordance with the Insurance Act 2015 and applicable FCA principles (where relevant).

 

 

 

 

5.1 – The Company may use OEM, aftermarket, refurbished, or equivalent-quality parts, unless the Customer specifically requests OEM parts in writing prior to commencement.

5.2 – All parts remain the property of the Company until paid for in full.

5.3 – Removed parts may be retained by the Company unless the Customer requests their return in writing before work begins.

 

 

 

 

6.1 – Any time estimate for completion is a reasonable approximation only and is not contractually binding.

6.2 – The Company shall not be liable for delays caused by supplier shortages, insurer authorisation delays, unforeseen damage, or factors outside its reasonable control.

6.3 – The Customer will be notified of any significant delays as soon as reasonably practicable.

 

 

 

 

7.1 – The Customer shall remove all personal belongings and valuables from the Vehicle. The Company does not accept liability for the loss of or damage to items left inside the Vehicle.

7.2 – The Customer shall provide accurate contact details and remain reasonably contactable during the repair period.

7.3 – The Customer must disclose any known mechanical or electrical issues that may be affected during body repairs.

 

 

 

 

8.1 – Unless agreed otherwise in writing, payment is due in full upon completion of the Services and prior to release of the Vehicle.

8.2 – The Company may exercise a mechanic’s lien over the Vehicle under common law until all sums owed are paid in full.

8.3 – Interest may be charged on overdue payments at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.

8.4 – Accepted payment methods are those notified by the Company from time to time.

 

 

 

 

9.1 – The Customer must collect the Vehicle within 3 business days of being notified of completion.

9.2 – If the Vehicle is not collected within this period, the Company may apply storage charges at its standard daily rate of £10.

9.3 – The Company may move the Vehicle to a secure alternative location if required for operational reasons.

 

 

 

 

10.1 – The Company warrants that all Services will be performed with reasonable care and skill, in accordance with the Consumer Rights Act 2015.

10.2 – Workmanship is warranted with a lifetime ownership guarantee from completion, unless otherwise specified.
10.3. – Lifetime ownership guarantee is provided while the customer owns the vehicle. warranty is void if ownership changes.

10.4 – The warranty excludes:

      a. accidental damage after collection;

      b. stone chips, abrasions, birdlime, or environmental fallout;

      c. corrosion unless explicitly treated as part of the repair;

      d. defects resulting from misuse, neglect, or improper maintenance;

      e. paint deterioration caused by age or pre-existing surface conditions.

10.5 – Minor colour variations may occur where paint has faded or where previous repairs were non-standard.

10.6 – Warranty claims must be submitted in writing within 7 days of discovering the issue.

 

 

 

 

11.1 – The Company will take reasonable care of the Vehicle while in its custody.

11.2 – The Company shall not be liable for:

      a. loss or damage arising from fire, theft, vandalism, or weather, except where due to the Company’s negligence;

      b. mechanical or electrical faults not directly caused by the Services;

      c. loss of earnings, loss of use, or consequential losses.

11.3 – Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability which cannot legally be excluded under UK law.

 

 

 

 

12.1 – Courtesy vehicles are provided at the Company’s discretion and subject to availability.

12.2 – The Customer must hold a valid UK driving licence and comply with all insurance terms, including any excess.

12.3 – The Customer is responsible for fuel, tolls, parking charges, fines, and any damage incurred while using a courtesy vehicle.

 

 

 

 

13.1 – The Customer consents to the Company taking photographic records of the Vehicle before, during, and after repairs for documentation, quality control, and insurer communication.

13.2 – Photographs may be used for marketing unless the Customer explicitly does not consent.

 

 

 

 

14.1 – Complaints must be submitted in writing within 7 days of Vehicle collection.

14.2 – The Company will handle complaints in line with reasonable industry practice and applicable UK consumer protection standards.

 

 

 

 

15.1 – The Company may suspend or terminate the Agreement if the Customer breaches these Terms or fails to make payment.

15.2 – Upon termination, all sums owed to the Company become immediately payable.

 

 

 

 

16.1 – These Terms shall be governed by and construed in accordance with the laws of England and Wales.

16.2 – The parties submit to the exclusive jurisdiction of the courts of England and Wales.

 

 

 

 

17.1 – If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

 

 

 

 

18.1 – These Terms, together with any associated estimate or work order, constitute the entire agreement between the Company and the Customer and supersede all previous representations or agreements.