Privacy Policy

Sprayworx Autobody Repairs LTD
Last Updated: 21st November 2025

Sprayworx Autobody Repairs LTD (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller: Sprayworx Autobody Repairs LTD
Email: contact@sprayworx.org.uk
Telephone: 07512344495

2. Personal Data We Collect

2.1 Data You Provide Directly

  • Full name

  • Contact details (email, phone number, address)

  • Vehicle details (registration, make, model, damage reports)

  • Insurance details when applicable

  • Payment information (processed securely through third-party payment providers)

2.2 Data Collected Automatically

When you visit our website, we may collect:

  • IP address

  • Device and browser information

  • Pages visited and time spent

  • Website usage analytics

  • Cookies (see Section 8)

2.3 Data From Third Parties

  • Insurance companies

  • Accident management companies

  • Assessors

  • Recovery agents

This data helps us manage and complete your repair services.

3. How We Use Your Personal Data

3.1 To Provide Services

  • Preparing estimates and quotations

  • Managing and completing vehicle repairs

  • Communicating about your repair status

  • Processing payments and insurance claims

3.2 Website Operation & Improvements

  • Analysing visitor behaviour

  • Improving website functionality

  • Ensuring security and preventing fraud

3.3 Legal & Regulatory Requirements

  • Accounting, tax, and record-keeping

  • Compliance with UK law and regulatory obligations

We process data only where there is a lawful basis.

4. Legal Basis for Processing

We rely on the following legal grounds:

  • Contractual necessity – To provide repair services requested by you.

  • Legitimate interests – To operate our business effectively and improve our services.

  • Legal obligations – Compliance with UK law.

  • Consent – For optional marketing or communications. (You can withdraw at any time.)

5. Sharing Your Personal Data

We may share your information with:

  • Insurance companies and appointed assessors

  • IT and website hosting providers

  • Payment processing partners

  • Recovery operators

  • Professional advisers (e.g., accountants)

  • Regulators or law enforcement authorities where legally required

We do not sell your personal data.

All third-party processors must comply with UK GDPR requirements.

6. Data Storage & Security

We take appropriate steps to protect your data, including:

  • Secure servers and encrypted communication (SSL)

  • Access controls and staff data protection training

  • Secure disposal procedures for old records

While we aim for maximum protection, no system can be guaranteed 100% secure.

7. Data Retention

We retain personal information only as long as necessary for the intended purpose, including:

  • Repair and service records

  • Insurance-related documentation

  • Legal, financial, and tax requirements

Typical retention periods range from 1 to 7 years, depending on the record type.

8. Cookies

Our website uses cookies to enhance functionality.

8.1 Types of Cookies

  • Essential cookies: Required for basic site operation.

  • Analytics cookies: To analyse visitor behaviour (e.g., Google Analytics).

  • Preference cookies: To remember settings.

On your first visit, we will request your cookie preferences.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion (in certain circumstances)

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent for marketing

To exercise your rights, contact us using the details below.

10. International Transfers

If any service providers store or process data outside the UK, we ensure they have lawful safeguards in place, such as:

  • Adequacy regulations

  • Standard Contractual Clauses (SCCs)

11. Marketing Communications

We will only send marketing messages if you have given explicit consent.
You may unsubscribe at any time.

12. External Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

13. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Sprayworx Autobody Repairs LTD
Email: Contact@sprayworx.org.uk
Phone: 07512344495
Address: Unit 3, Cwrt Erwain, Saltney, CH4 8SW.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Read Our Terms Of Service Here
Scroll to Top